- Description
- Curriculum
- FAQ
When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, We focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences
In this course you would learn more than 25 ways to delight your customers.
Learning Objectives
o Create a customer experience that delights clients and makes them feel like they are getting a great product
o Make more money from repeat customers and referrals
o Turn even angry clients into loyal, long-term clients through amazing customer service
o Engage your customers in a better way
o Make customers love you
o Make more money from repeat customers and referrals
o Turn even angry clients into loyal, long-term clients through amazing customer service
o Engage your customers in a better way
o Make customers love you
Who should attend
• Anyone managing a company or team (now or soon) - whether big or small
• Someone who wants to do Customer Care or management in their future career
• People looking to grow their sales through customer referrals and repeat business
• Businesses looking for inspiration on how to delight their customers and stand out from competitors
• Suitable for product or service related businesses
• Someone who wants to do Customer Care or management in their future career
• People looking to grow their sales through customer referrals and repeat business
• Businesses looking for inspiration on how to delight their customers and stand out from competitors
• Suitable for product or service related businesses
Requirements
• Nothing - just a willingness to learn!
• Having a business in mind to improve would be helpful
• No prior knowledge of the subject is required
• Some of the materials you may wish to print
• Having a business in mind to improve would be helpful
• No prior knowledge of the subject is required
• Some of the materials you may wish to print
