CompTIA A+ Core 1 & 2
- Description
- Curriculum
CompTIA A+ is an entry-level certification for IT professionals, covering foundational skills in computer hardware and software. It validates expertise in troubleshooting, networking, and security across various devices and operating systems, making it a crucial certification for those starting a career in IT support or technical roles.
Key Components:
-
Hardware:
- Identification, installation, configuration, and troubleshooting of PC components and peripherals.
- Understanding of mobile devices, printers, and basic networking hardware.
-
Software:
- Installation, configuration, and troubleshooting of operating systems like Windows, macOS, Linux, iOS, and Android.
- Knowledge of software troubleshooting and malware removal techniques.
-
Networking:
- Understanding of networking concepts, protocols, and configurations.
- Troubleshooting network connectivity issues and implementing basic network security measures.
-
Security:
- Awareness of security best practices, including data security, threat mitigation, and physical security measures.
- Understanding of common vulnerabilities and methods to secure devices and networks.
-
Operational Procedures:
- Proper documentation and effective communication with clients and colleagues.
- Adherence to industry standards and practices in IT operations and support.
Benefits of CompTIA A+:
- Industry Recognition: Widely recognized by employers as a benchmark for entry-level IT proficiency.
- Career Advancement: Provides a pathway to higher-level certifications and opportunities in IT support and technical roles.
- Skill Development: Enhances troubleshooting and problem-solving skills essential for addressing diverse IT challenges.
Applications:
- IT Support Roles: Positions such as help desk technician, support specialist, or field service technician.
- Entry-Level IT Positions: Starting point for careers in networking, cybersecurity, and systems administration.
- Self-Employment: Foundation for freelance IT consultants providing technical support to businesses and individuals.
CompTIA A+ certification equips individuals with the fundamental knowledge and skills necessary to succeed in the dynamic field of information technology, offering a solid foundation for further professional growth and specialization.
Learn more about how getting a CompTIA A+ certification can help your career.
-
1Introduction to CompTIA A+Preview 2:20
Introduction to CompTIA A+
-
2Mapping Course Content to CompTIA A+ Core 1 (Exam 220 - 11-1)10
Achieving CompTIA A+ certification requires candidates to pass Exams 220-1101
and 220-1102. This table describes where the exam objectives for Exam 220-1101
are covered in this course.
-
3Lesson 1 Installing Motherboards and Connectors3 mins
Installing Motherboards and Connectors
-
4Topic 1A Explain Cable Types and Connectors3 mins
Explain Cable Types and Connectors
-
5Personal Computers10 mins
Personal Computers
-
6Peripheral Devices10 mins
Peripheral Devices
-
7Universal Serial Bus Cables10 mins
Universal Serial Bus Cables
-
8HDMI and DisplayPort Video Cables10 mins
HDMI and DisplayPort Video Cables
-
9Thunderbolt and Lightning Cables10 mins
Thunderbolt and Lightning Cables
-
10SATA Hard Drive Cables10 mins
SATA Hard Drive Cables
-
11Topic 1B Install and Configure Motherboards3 mins
Install and Configure Motherboards
-
12Motherboard Functions10 mins
Motherboard Functions
-
13Electrical Safety and ESD10 mins
Electrical Safety and ESD
-
14Motherboard CPU and System Memory Connectors10 mins
Motherboard CPU and System Memory Connectors
-
15Motherboard Storage Connectors10 mins
Motherboard Storage Connectors
-
16Motherboard Adapter Connectors10 mins
Motherboard Adapter Connectors
-
17Motherboard Form Factors10 mins
Motherboard Form Factors
-
18Motherboard Headers and Power Connectors10 mins
Motherboard Headers and Power Connectors
-
19Video Cards and Capture Cards10 mins
Video Cards and Capture Cards
-
20Sound Cards5 mins
Sound Cards
-
21Network Interface Cards5 mins
Network Interface Cards
-
22Topic 1C Explain Legacy Cable Types10 mins
Explain Legacy Cable Types
-
23DVI and VGA Video Cables10 mins
DVI and VGA Video Cables
-
24Small Computer System Interface10 mins
Small Computer System Interface
-
25Integrated Drive Electronics Interface10 mins
Itegrated Drive Electronics Interface
-
26Serial Cables10 mins
Serial Cables
-
27Adapter Cables5 mins
Adapter Cables
-
28Lesson 1: Installing Motherboards and Connectors15 questions
-
29Lesson 2 Installing System Devices5 mins
Installing System Devices
-
30Topic 2A Install and Configure Power Supplies and Cooling12 mins
Install and Configure Power Supplies and Cooling
-
31Power Supply Units10 mins
Power Supply Units
-
32Wattage Rating10 mins
Wattage Rating
-
33Power Supply Connectors10 mins
Power Supply Connectors
-
34Fan Cooling Systems10 mins
Fan Cooling Systems
-
35Liquid Cooling Systems10 mins
Liquid Cooling Systems
-
36Topic 2B Select and Install Storage Devices3 mins
Select and Install Storage Devices
-
37Mass Storage Devices10 mins
Mass Storage Devices
-
38Solid-State Drives10 mins
Solid-State Drives
-
39Hard Disk Drives5 mins
Hard Disk Drives
-
40Redundant Array of Independent Disks10 mins
Redundant Array of Independent Disks
-
41RAID 0 and RAID 110 mins
RAID 0 and RAID 1
-
42RAID 5 and RAID 1010 mins
RAID 5 and RAID 10
-
43Removable Storage Drives10 mins
Removable Storage Drives
-
44Optical Drives10 mins
Optical Drives
-
45Topic 2C Install and Configure System Memory3 mins
Install and Configure System Memory
-
46System RAM and Virtual Memory10 mins
System RAM and Virtual Memory
-
47RAM Types10 mins
RAM Types
-
48Memory Modules6 mins
Memory Modules
-
49Multi-channel System Memory10 mins
Multi-channel System Memory
-
50ECC RAM6 mins
ECC RAM
-
51Topic 2D: Install and Configure CPUs5 mins
Introduction: Install and Configure CPUs
-
52CPU Architecture10 mins
CPU Architecture
-
53CPU Features10 mins
CPU Features
-
54CPU Socket Types10 mins
CPU Socket Types
-
55CPU Types and Motherboard Compatibility10 mins
CPU Types and Motherboard Compatibility
-
56Lesson 2: Installing System Devices4 questions
-
57Introduction and Objectives5 mins
Introduction and Objectives
-
58Topic 3A Apply Troubleshooting Methodology6 mins
Apply Troubleshooting Methodology
-
59Best Practice Methodology10 mins
Best Practice Methodology
-
60Identify the Problem6 mins
Identify the Problem
-
61Establish and Test a Theory10 mins
Establish and Test a Theory
-
62Establish a New Theory or Escalate6 mins
Establish a New Theory or Escalate
-
63Implement a Plan of Action6 mins
Implement a Plan of Action
-
64Verify and Document6 mins
Verify and Document
-
65Topic 3B Configure BIOS/UEFI3 mins
Configure BIOS/UEFI
-
66BIOS and UEFIText lesson
BIOS and UEFI
-
67Boot and Device Options10 mins
Boot and Device Options
-
68Boot Passwords and Secure Boot10 mins
Boot Passwords and Secure Boot
-
69Trusted Platform Modules6 mins
Trusted Platform Modules
-
70Topic 3C Troubleshoot Power and Disk Issues30 mins
Troubleshoot Power and Disk Issues
-
71Troubleshoot Power Issues10 mins
Troubleshoot Power Issues
-
72Troubleshoot POST Issues10 mins
Troubleshoot POST Issues
-
73Troubleshoot Boot Issues10 mins
Troubleshoot Boot Issues
-
74Troubleshoot Drive Availability6 mins
Troubleshoot Drive Availability
-
75Troubleshoot Drive Reliability and Performance10 mins
Troubleshoot Drive Reliability and Performance
-
76Troubleshoot RAID Failure10 mins
Troubleshoot RAID Failure
-
77Topic 3D Troubleshoot System and Display Issues7 mins
Troubleshoot System and Display Issues
-
78Troubleshoot Component Issues10 mins
Troubleshoot Component Issues
-
79Troubleshoot Performance Issues6 mins
Troubleshoot Performance Issues
-
80Troubleshoot Inaccurate System Date/Time10 mins
Troubleshoot Inaccurate System Date/Time
-
81Troubleshoot Missing Video Issues10 mins
Troubleshoot Missing Video Issues
-
82Troubleshoot Video Quality Issues10 mins
Troubleshoot Video Quality Issues
-
83Lesson 3: Troubleshooting PC Hardware20 questions
-
84Lesson 4 Comparing Local Networking Hardware3 mins
Introdiction and Objectives
-
85Topic 4A Compare Network Types3 mins
Compare Network Types
-
86LANs and WANs6 mins
LANs and WANs
-
87SOHO and Enterprise Networks6 mins
SOHO and Enterprise Networks
-
88Datacenters and Storage Area Networks3 mins
Datacenters and Storage Area Networks
-
89Personal Area Networks3 mins
Personal Area Networks
-
90Topic 4B Compare Networking Hardware3 mins
Compare Networking Hardware
-
91Network Interface Cards6 mins
Network Interface Cards
-
92Patch Panels10 mins
Patch Panels
-
93Patch Panel7 mins
-
94Hubs7 mins
Hubs
-
95Switches15 mins
Switches
-
96Unmanaged and Managed Switches7 mins
Unmanaged and Managed Switches
-
97Power over Ethernet6 mins
Power over Ethernet
-
98Topic 4C Explain Network Cable Types3 mins
Explain Network Cable Types
-
99Unshielded Twisted Pair6 mins
Unshielded Twisted Pair
-
100Shielded Twisted Pair6 mins
Shielded Twisted Pair
-
101Cat Standards6 mins
Cat Standards
-
102Copper Cabling Connectors5 mins
Copper Cabling Connectors
-
103Copper Cabling Installation Tools10 mins
Copper Cabling Installation Tools
-
104Copper Cabling Test Tools10 mins
Copper Cabling Test Tools
-
105Network Taps5 mins
Network Taps
-
106Copper Cabling Installation Considerations6 mins
Copper Cabling Installation Considerations
-
107Optical Cabling7 mins
Optical Cabling
-
108Coaxial Cabling6 mins
Coaxial Cabling
-
109Topic 4D Compare Wireless Networking Types3 mins
Compare Wireless Networking Types
-
110Access Points7 mins
Access Points
-
111802.11a and the 5 GHz Frequency Band7 mins
802.11a and the 5 GHz Frequency Band
-
112802.11b/g and the 2.4 GHz Frequency Band10 mins
802.11b/g and the 2.4 GHz Frequency Band
-
113802.11n6 mins
802.11n
-
114Wi-Fi 5 and Wi-Fi 610 mins
Wi-Fi 5 and Wi-Fi 6
-
115Wireless LAN Installation Considerations10 mins
Wireless LAN Installation Considerations
-
116Wi-Fi Analyzers10 mins
Wi-Fi Analyzers
-
117Long-Range Fixed Wireless7 mins
Long-Range Fixed Wireless
-
118Bluetooth, RFID, and NFC6 mins
Bluetooth, RFID, and NFC
-
119Lesson 4: Comparing Local Networking Hardware17 questions
-
120Lesson 5 Configuring Network Addressing and Internet Connections3 mins
Configuring Network Addressing and Internet Connections
-
121Topic 5A Compare Internet Connection Types3 mins
Compare Internet Connection Types
-
122Internet Connection Types and Modems10 mins
Internet Connection Types and Modems
-
123Digital Subscriber Line Modems3 mins
Digital Subscriber Line Modems
-
124Cable Modems5 mins
Cable Modems
-
125Fiber to the Curb and Fiber to the Premises7 mins
Fiber to the Curb and Fiber to the Premises
-
126Fixed Wireless Internet Access6 mins
Fixed Wireless Internet Access
-
127Cellular Radio Internet Connections7 mins
Cellular Radio Internet Connections
-
128Routers6 mins
Routers
-
129Firewalls6 mins
Firewalls
-
130Topic 5B Use Basic TCP/IP Concepts3 mins
Topic 5B Use Basic TCP/IP Concepts
-
131TCP/IP10 mins
TCP/IP
-
132IPv4 Addressing6 mins
IPv4 Addressing
-
133Network Prefixes6 mins
Network Prefixes
-
134IPv4 Forwarding7 mins
IPv4 Forwarding
-
135Public and Private Addressing7 mins
Public and Private Addressing
-
136IPv4 Host Address Configuration10 mins
IPv4 Host Address Configuration
-
137Static Versus Dynamic Host Address Configuration7 mins
Static Versus Dynamic Host Address Configuration
-
138SOHO Router Configuration20 mins
SOHO Router Configuration
-
139IPv6 Addressing10 mins
IPv6 Addressing
-
140Topic 5C Compare Protocols and Ports3 mins
Compare Protocols and Ports
-
141Protocols and Ports6 mins
Protocols and Ports
-
142Transmission Control Protocol7 mins
Transmission Control Protocol
-
143User Datagram Protocol7 mins
User Datagram Protocol
-
144Well-Known Ports10 mins
Well-Known Ports
-
145Topic 5D Compare Network Configuration Concepts3 mins
Compare Network Configuration Concepts
-
146Dynamic Host Configuration Protocol10 mins
Dynamic Host Configuration Protocol
-
147Domain Name System10 mins
Domain Name System
-
148DNS Queries6 mins
DNS Queries
-
149DNS Record Types7 mins
DNS Record Types
-
150DNS Spam Management Records6 mins
DNS Spam Management Records
-
151Virtual LANs6 mins
Virtual LANs
-
152Virtual Private Networks6 mins
Virtual Private Networks
-
153Lesson 5: Configuring Network Addressing and Internet Connections10 questions
-
154Lesson 6 Supporting Network Services6 mins
Supporting Network Services
-
155Topic 6A Summarize Services Provided by Networked Hosts6 mins
Summarize Services Provided by Networked Hosts
-
156File/Print Servers10 mins
File/Print Servers
-
157Web Servers10 mins
Web Servers
-
158Hypertext Transfer Protocol Secure10 mins
Hypertext Transfer Protocol Secure
-
159Mail Servers7 mins
Mail Servers
-
160Mailbox ServersText lesson
Mailbox Servers
-
161Directory and Authentication Servers10 mins
Directory and Authentication Servers
-
162Remote Terminal Access Servers7 mins
Remote Terminal Access Servers
-
163Network Monitoring Servers10 mins
Network Monitoring Servers
-
164Topic 6B Compare Internet and Embedded Appliances3 mins
Compare Internet and Embedded Appliances
-
165Proxy Servers7 mins
Proxy Servers
-
166Spam Gateways and Unified Threat Management6 mins
Spam Gateways and Unified Threat Management
-
167Load Balancers6 mins
Load Balancers
-
168Legacy Systems3 mins
Legacy Systems
-
169Embedded Systems and SCADA6 mins
Embedded Systems and SCADA
-
170Internet of Things Devices6 mins
Internet of Things Devices
-
171Topic 6C Troubleshoot Networks3 mins
Topic 6C Troubleshoot Networks
-
172Troubleshoot Wired Connectivity10 mins
Troubleshoot Wired Connectivity
-
173Troubleshoot Network Speed Issues6 mins
Troubleshoot Network Speed Issues
-
174Troubleshoot Wireless Issues10 mins
Troubleshoot Wireless Issues
-
175Troubleshoot VoIP Issues10 mins
Troubleshoot VoIP Issues
-
176Troubleshoot Limited Connectivity6 mins
Troubleshoot Limited Connectivity
-
177Lesson 6: Supporting Network Services15 questions
-
178Lesson 7 Summarizing Virtualization and Cloud Concepts5 mins
Summarizing Virtualization and Cloud Concepts
-
179Topic 7A Summarize Client-Side Virtualization5 mins
Summarize Client-Side Virtualization
-
180Hypervisors10 mins
Hypervisors
-
181Uses for Virtualization7 mins
Uses for Virtualization
-
182Virtualization Resource Requirements10 mins
Virtualization Resource Requirements
-
183Virtualization Security Requirements6 mins
Virtualization Security Requirements
-
184Topic 7B Summarize Cloud Concepts7 mins
Summarize Cloud Concepts
-
185Cloud CharacteristicsText lesson
Cloud Characteristics
-
186Common Cloud Deployment Models6 mins
Common Cloud Deployment Models
-
187Common Cloud Service Models7 mins
Common Cloud Service Models
-
188Desktop Virtualization6 mins
Desktop Virtualization
-
189Cloud File Storage6 mins
Cloud File Storage
-
190Software-Defined Networking7 mins
Software-Defined Networking
-
191Lesson 7: Summarizing Virtualization and Cloud Concepts10 questions
-
192Lesson 8 Supporting Mobile DevicesText lesson
Introduction and Objective
-
193Topic 8A Set Up Mobile Devices and Peripherals3 mins
Set Up Mobile Devices and Peripherals
-
194Mobile Display Types10 mins
Mobile Display Types
-
195Mobile Display Components10 mins
Mobile Display Components
-
196Mobile Device Accessories10 mins
Mobile Device Accessories
-
197Wi-Fi Networking10 mins
Wi-Fi Networking
-
198Cellular Data Networking7 mins
Cellular Data Networking
-
199Mobile Hotspots and Tethering10 mins
Mobile Hotspots and Tethering
-
200Mobile Device Wired Connection Methods6 mins
Mobile Device Wired Connection Methods
-
201Bluetooth Wireless Connections10 mins
Bluetooth Wireless Connections
-
202Near-Field Communication Wireless Connections6 mins
Near-Field Communication Wireless Connections
-
203Port Replicators and Docking Stations6 mins
Port Replicators and Docking Stations
-
204Topic 8B Configure Mobile Device Apps3 mins
Configure Mobile Device Apps
-
205Mobile Apps10 mins
Mobile Apps
-
206Account Setup10 mins
Account Setup
-
207Types of Data to Synchronize6 mins
Types of Data to Synchronize
-
208Email Configuration Options10 mins
Email Configuration Options
-
209Synchronization Methods10 mins
Synchronization Methods
-
210Enterprise Mobility Management10 mins
Enterprise Mobility Management
-
211Two-factor Authentication6 mins
Two-factor Authentication
-
212Location Services6 mins
Location Services
-
213Topic 8C Install and Configure Laptop Hardware30 mins
Install and Configure Laptop Hardware
-
214Laptop Disassembly Processes6 mins
Laptop Disassembly Processes
-
215Battery Replacement10 mins
Battery Replacement
-
216RAM and Adapter Replacement10 mins
RAM and Adapter Replacement
-
217Disk Upgrades and Replacement10 mins
Disk Upgrades and Replacement
-
218Keyboard and Security Component Replacement6 mins
Keyboard and Security Component Replacement
-
219Topic 8D Troubleshoot Mobile Device Issues7 mins
Troubleshoot Mobile Device Issues
-
220Power and Battery Issues10 mins
Power and Battery Issues
-
221Hardware Failure Issues10 mins
Hardware Failure Issues
-
222Screen and Calibration Issues10 mins
Screen and Calibration Issues
-
223Connectivity Issues10 mins
Connectivity Issues
-
224Malware Issues3 mins
Malware Issues
-
225Lesson 8: Supporting Mobile Devices20 questions
-
226Lesson 9 Supporting Print Devices3 mins
Introduction and Objectives
-
227Topic 9A Deploy Printer and Multifunction Devices6 mins
Deploy Printer and Multifunction Devices
-
228Printer Unboxing and Setup Location6 mins
Printer Unboxing and Setup Location
-
229Print Device Connectivity10 mins
Print Device Connectivity
-
230Printer Drivers and Page Description Languages10 mins
Printer Drivers and Page Description Languages
-
231Printer Properties5 mins
Printer Properties
-
232Printing Preferences7 mins
Printing Preferences
-
233Printer Sharing10 mins
Printer Sharing
-
234Printer Security5 mins
Printer Security
-
235Scanner ConfigurationText lesson
Scanner Configuration
-
236Topic 9B Replace Print Device Consumables3 mins
Replace Print Device Consumables
-
237Laser Printer Imaging Process10 mins
Laser Printer Imaging Process
-
238Laser Printer Maintenance10 mins
Laser Printer Maintenance
-
239Inkjet Printer Imaging Process6 mins
Inkjet Printer Imaging Process
-
240Inkjet Printer Maintenance10 mins
Inkjet Printer Maintenance
-
241Thermal Printer Maintenance10 mins
Thermal Printer Maintenance
-
242Impact Printer Maintenance6 mins
Impact Printer Maintenance
-
2433-D Printer Maintenance10 mins
3-D Printer Maintenance
-
244Topic 9C Troubleshoot Print Device Issues3 mins
Troubleshoot Print Device Issues
-
245Printer Connectivity Issues5 mins
Printer Connectivity Issues
-
246Print Feed Issues6 mins
Print Feed Issues
-
247Print Quality Issues10 mins
Print Quality Issues
-
248Finishing Issues6 mins
Finishing Issues
-
249Print Job Issues6 mins
Print Job Issues
-
250Lesson 9: Supporting Print Devices15 questions
-
251Lesson 10 Configuring WindowsText lesson
Introduction and Objectives
-
252Topic 10A Configure Windows User Settings3 mins
Configure Windows User Settings
-
253Windows Interfaces10 mins
Windows Interfaces
-
254Windows Settings and Control Panel10 mins
Windows Settings and Control Panel
-
255Accounts Settings10 mins
Accounts Settings
-
256Privacy Settings5 mins
Privacy Settings
-
257Desktop Settings5 mins
Desktop Settings
-
258Ease of Access Settings5 mins
Ease of Access Settings
-
259File Explorer7 mins
File Explorer
-
260File Explorer Options and Indexing Options7 mins
File Explorer Options and Indexing Options
-
261Topic 10B Configure Windows System Settings3 mins
Topic 10B Configure Windows System Settings
-
262System Settings6 mins
System Settings
-
263Update and Security Settings6 mins
Update and Security Settings
-
264Device Settings10 mins
Device Settings
-
265Display and Sound Settings6 mins
Display and Sound Settings
-
266Power Options7 mins
Power Options
-
267Apps, Programs, and FeaturesText lesson
Apps, Programs, and Features
-
268Apps Settings7 mins
Apps Settings
-
269Network Settings6 mins
Network Settings
-
270Administrative Tools10 mins
Administrative Tools
-
271Management Shortcuts6 mins
Management Shortcuts
-
272Lesson 10: Configuring Windows10 questions
-
273Lesson 11 Managing WindowsText lesson
Introduction and Objectives
-
274Topic 11A Use Management Consoles3 mins
Use Management Consoles
-
275Device Manager7 mins
Device Manager
-
276Disk Management Console10 mins
Disk Management Console
-
277Disk Maintenance ToolsText lesson
Disk Maintenance Tools
-
278Task Scheduler6 mins
Task Scheduler
-
279Local Users and Groups Console6 mins
Local Users and Groups Console
-
280Certificate Manager6 mins
Certificate Manager
-
281Group Policy Editor6 mins
Group Policy Editor
-
282Registry Editor7 mins
Registry Editor
-
283Custom Microsoft Management Consoles7 mins
Custom Microsoft Management Consoles
-
284Topic 11B Use Performance and Troubleshooting Tools23 mins
Use Performance and Troubleshooting Tools
-
285System Information5 mins
System Information
-
286Event Viewer10 mins
Event Viewer
-
287Task Manager Process Monitoring7 mins
Task Manager Process Monitoring
-
288Task Manager Performance Monitoring7 mins
Task Manager Performance Monitoring
-
289Task Manager User Monitoring5 mins
Task Manager User Monitoring
-
290Startup Processes and Services ConsoleText lesson
Startup Processes and Services Console
-
291Resource Monitor and Performance Monitor10 mins
Resource Monitor and Performance Monitor
-
292Performance Counters10 mins
Performance Counters
-
293System Configuration Utility7 mins
System Configuration Utility
-
294Topic 11C Use Command-line Tools3 mins
Topic 11C Use Command-line Tools
-
295Command Prompt7 mins
Command Prompt
-
296Navigation Commands10 mins
Navigation Commands
-
297File Management Commands5 mins
File Management Commands
-
298Disk Management Commands10 mins
Disk Management Commands
-
299System Management Commands10 mins
System Management Commands
-
300Lesson 11: Managing Windows15 questions
-
301Lesson 12 Identifying OS Types and Features5 mins
Introduction and Objectives
-
302Topic 12A Explain OS Types20 mins
-
303Windows and macOS6 mins
Windows and macOS
-
304UNIX, Linux, and Chrome OS10 mins
UNIX, Linux, and Chrome OS
-
305iOS and Android10 mins
iOS and Android
-
306Windows File System Types6 mins
Windows File System Types
-
307Linux and macOS File System Types6 mins
Linux and macOS File System Types
-
308OS Compatibility IssuesText lesson
OS Compatibility Issues
-
309Vendor Life-cycle Limitations5 mins
Vendor Life-cycle Limitations
-
310Topic 12B Compare Windows Editions3 mins
Compare Windows Editions
-
311Windows Versions5 mins
Windows Versions
-
312Windows Home EditionText lesson
Windows Home Edition
-
313Work and Education Features5 mins
Work and Education Features
-
314Windows Pro and Enterprise Editions6 mins
Windows Pro and Enterprise Editions
-
315Windows Upgrade Paths and Feature Updates10 mins
Windows Upgrade Paths and Feature Updates
-
316Lesson 12: Identifying OS Types and Features10 questions
-
317Lesson 13 Supporting Windows3 mins
Introduction and Objectives
-
318Topic 13A Perform OS Installations and Upgrades3 mins
Perform OS Installations and Upgrades
-
319Installation and Upgrade Considerations7 mins
Installation and Upgrade Considerations
-
320Unattended Installations7 mins
Unattended Installations
-
321Boot Devices10 mins
Boot Devices
-
322Disk Configuration7 mins
Disk Configuration
-
323Repair Installation6 mins
Repair Installation
-
324Topic 13B Install and Configure Applications15 mins
Install and Configure Applications
-
325System Requirements for Applications10 mins
System Requirements for Applications
-
326OS Requirements for Applications6 mins
OS Requirements for Applications
-
327Distribution Methods6 mins
Distribution Methods
-
328Other Considerations6 mins
Other Considerations
-
329Topic 13C Troubleshoot Windows OS Problems15 mins
Troubleshoot Windows OS Problems
-
330Boot Process5 mins
Boot Process
-
331Boot Recovery Tools6 mins
Boot Recovery Tools
-
332System Restore10 mins
System Restore
-
333Update and Driver Roll Back6 mins
Update and Driver Roll Back
-
334System Repair, Reinstall, and Reimage6 mins
System Repair, Reinstall, and Reimage
-
335Troubleshoot Boot Issues7 mins
Troubleshoot Boot Issues
-
336Troubleshoot Profile Issues3 mins
Troubleshoot Profile Issues
-
337Troubleshoot Performance Issues7 mins
Troubleshoot Performance Issues
-
338Troubleshoot System Fault Issues10 mins
Troubleshoot System Fault Issues
-
339Troubleshoot Application and Service Fault Issues10 mins
Troubleshoot Application and Service Fault Issues
-
340Lesson 13: Supporting Windows15 questions
-
341Lesson 14 Managing Windows Networking5 mins
Introduction and Objectives
-
342Topic 14A Manage Windows Networking3 mins
Manage Windows Networking
-
343Windows Network Connection Types10 mins
Windows Network Connection Types
-
344IP Addressing Schemes7 mins
IP Addressing Schemes
-
345Windows Client Configuration7 mins
Windows Client Configuration
-
346Network Location6 mins
Network Location
-
347Windows Defender Firewall Configuration7 mins
Windows Defender Firewall Configuration
-
348VPN and WWAN Connection Types10 mins
VPN and WWAN Connection Types
-
349Proxy Settings5 mins
Proxy Settings
-
350Topic 14B Troubleshoot Windows Networking8 mins
Troubleshoot Windows Networking
-
351Troubleshoot IP Configuration10 mins
Troubleshoot IP Configuration
-
352Troubleshoot Local Network Connectivity10 mins
Troubleshoot Local Network Connectivity
-
353Troubleshoot Remote Network Connectivity7 mins
Troubleshoot Remote Network Connectivity
-
354Troubleshoot Name Resolution7 mins
Troubleshoot Name Resolution
-
355Troubleshoot Network Ports10 mins
Troubleshoot Network Ports
-
356Topic 14C Configure Windows Security SettingsText lesson
Configure Windows Security Settings
-
357Logical Security Controls7 mins
Logical Security Controls
-
358User and Group Accounts15 mins
User and Group Accounts
-
359User Account Control7 mins
User Account Control
-
360Authentication Methods7 mins
Authentication Methods
-
361Windows Login Options10 mins
Windows Login Options
-
362Windows Domains and Active Directory10 mins
Windows Domains and Active Directory
-
363Group Policy and Login Scripts7 mins
Group Policy and Login Scripts
-
364Mobile Device Management7 mins
Mobile Device Management
-
365Topic 14D Manage Windows Shares4 mins
Manage Windows Shares
-
366Workgroup Setup10 mins
Workgroup Setup
-
367File Share Configuration6 mins
File Share Configuration
-
368Network Browsing and Mapping Drives6 mins
Network Browsing and Mapping Drives
-
369Printer Sharing6 mins
Printer Sharing
-
370NTFS versus Share Permissions10 mins
NTFS versus Share Permissions
-
371Permissions Inheritance6 mins
Permissions Inheritance
-
372Domain Setup10 mins
Domain Setup
-
373Home Folders6 mins
Home Folders
-
374Roaming Profiles and Folder Redirection5 mins
Roaming Profiles and Folder Redirection
-
375Lesson 14: Managing Windows Networking20 questions
-
376Lesson 15 Managing Linux and macOS3 mins
Introduction and Objectives
-
377Topic 15A Identify Features of Linux3 mins
Identify Features of Linux
-
378Shells, Terminals, and Consoles7 mins
Shells, Terminals, and Consoles
-
379Command Interface6 mins
Command Interface
-
380Navigation Commands10 mins
Navigation Commands
-
381Search Commands7 mins
Search Commands
-
382File Management Commands6 mins
File Management Commands
-
383User Account Management5 mins
User Account Management
-
384File Permissions Commands10 mins
File Permissions Commands
-
385Package Management Commands7 mins
Package Management Commands
-
386Network Management Commands7 mins
Network Management Commands
-
387Backup and Scheduling Commands7 mins
Backup and Scheduling Commands
-
388Topic 15B Identify Features of macOS32 mins
Identify Features of macOS
-
389Interface Features10 mins
Interface Features
-
390System Preferences10 mins
System Preferences
-
391Security and User Management10 mins
Security and User Management
-
392Finder and iCloud7 mins
Finder and iCloud
-
393App Installation and Management7 mins
App Installation and Management
-
394OS and App Updates7 mins
OS and App Updates
-
395Network and Device Settings10 mins
Network and Device Settings
-
396Time Machine Backup7 mins
Time Machine Backup
-
397Troubleshoot Crashes and Boot Issues7 mins
Troubleshoot Crashes and Boot Issues
-
398Lesson 15: Managing Linux and macOS10 questions
-
399Lesson 16 Configuring SOHO Network Security5 mins
Introduction and Objectives
-
400Topic 16A Explain Attacks, Threats, and Vulnerabilities3 mins
Explain Attacks, Threats, and Vulnerabilities
-
401Information Security6 mins
Information Security
-
402Vulnerabilities7 mins
Vulnerabilities
-
403Social Engineering7 mins
Social Engineering
-
404Phishing and Evil Twins7 mins
Phishing and Evil Twins
-
405Threat Types10 mins
Threat Types
-
406Password Attacks10 mins
Password Attacks
-
407Cross-site Scripting Attacks7 mins
Cross-site Scripting Attacks
-
408SQL Injection Attacks5 mins
SQL Injection Attacks
-
409Hashing and Encryption Concepts7 mins
Hashing and Encryption Concepts
-
410Digital Signatures and Key Exchange7 mins
Digital Signatures and Key Exchange
-
411Topic 16B Compare Wireless Security Protocols3 mins
Compare Wireless Security Protocols
-
412Wi-Fi Protected Access10 mins
Wi-Fi Protected Access
-
413Wi-Fi Authentication Methods7 mins
Wi-Fi Authentication Methods
-
414Enterprise Authentication Protocols10 mins
Enterprise Authentication Protocols
-
415Lesson 16: Configuring SOHO Network Security12 questions
-
416Lesson 17 Managing Security Settings7 mins
-
417Topic 17A Configure Workstation Security10 mins
-
418Password Best Practices15 mins
-
419End User Best Practices8 mins
-
420Account Management10 mins
-
421Account Policies8 mins
-
422Execution Control10 mins
-
423Windows Defender Antivirus15 mins
-
424Windows Defender Firewall15 mins
-
425Encrypting File System15 mins
-
426Windows BitLocker and BitLocker To Go15 mins
-
427Topic 17B Configure Browser Security3 mins
-
428Browser Selection and Installation7 mins
-
429Browser Extensions and Plug-ins10 mins
-
430Browser Settings15 mins
-
431Secure Connections and Valid Certificates10 mins
-
432Browser Privacy Settings15 mins
-
433Topic 17C Troubleshoot Workstation Security Issues3 mins
-
434Malware Vectors8 mins
-
435Malware Payloads15 mins
-
436Ransomware and Cryptominers10 mins
-
437Troubleshoot Desktop Symptoms15 mins
-
438Troubleshoot Browser Symptoms15 mins
-
439Best Practices for Malware Removal15 mins
-
440Infected Systems Quarantine10 mins
-
441Malware Removal Tools and Methods15 mins
-
442Malware Infection Prevention15 mins
-
443Lesson 17: Managing Security Settings15 questions
-
444Lesson 18 Supporting Mobile Software7 mins
-
445Topic 18A Configure Mobile OS Security4 mins
-
446Screen Locks15 mins
-
447Mobile Security Software10 mins
-
448Enterprise Mobility Management10 mins
-
449Mobile Data Security15 mins
-
450Locator Apps and Remote Wipe15 mins
-
451Internet of Things Security15 mins
-
452Topic 18B Troubleshoot Mobile OS and App Software10 mins
-
453Mobile Device Troubleshooting Tools10 mins
-
454Troubleshoot Device and OS Issues15 mins
-
455Troubleshoot App Issues15 mins
-
456Troubleshoot Connectivity Issues15 mins
-
457Topic 18C Troubleshoot Mobile OS and App Security5 mins
-
458Root Access Security Concerns10 mins
-
459Mobile App Source Security Concerns10 mins
-
460Mobile Security Symptoms12 mins
-
461Lesson 18: Supporting Mobile Software15 questions
-
462Lesson 19 Using Support and Scripting Tools6 mins
-
463Topic 19A Use Remote Access Technologies3 mins
-
464Remote Desktop Tools15 mins
-
465RDP Server and Security Settings10 mins
-
466Microsoft Remote Assistance7 mins
-
467Secure Shell6 mins
-
468Desktop Management and Remote Monitoring Tools7 mins
-
469Other Remote Access Tools10 mins
-
470Topic 19B Implement Backup and Recovery7 mins
-
471Backup Operations15 mins
-
472Backup Methods15 mins
-
473Backup Media Requirements10 mins
-
474Backup Testing and Recovery Best Practices7 mins
-
475Topic 19C Explain Data Handling Best Practices7 mins
-
476Regulated Data Classification15 mins
-
477Prohibited Content and Licensing Issues12 mins
-
478Incident Response8 mins
-
479Data Integrity and Preservation15 mins
-
480Data Destruction Methods10 mins
-
481Disposal and Recycling Outsourcing Concepts8 mins
-
482Topic 19D Identify Basics of Scripting10 mins
-
483Shell Scripts8 mins
-
484Basic Script Constructs20 mins
-
485Windows Scripts15 mins
-
486JavaScript and Python15 mins
-
487Use Cases for Scripting15 mins
-
488Scripting Best Practices and Considerations15 mins
-
489Lesson 19: Using Support and Scripting Tools20 questions
-
490Lesson 20 Implementing Operational Procedures6 mins
-
491Topic 20A Implement Best Practice Documentation10 mins
-
492Standard Operating Procedure7 mins
-
493Ticketing Systems10 mins
-
494Ticket Management15 mins
-
495Asset Identification and Inventory10 mins
-
496Asset Documentation10 mins
-
497Change Management Concepts10 mins
-
498Change Approval10 mins
-
499Policy Documentation7 mins
-
500Topic 20B Use Proper Communication Techniques10 mins
-
501Professional Support Processes10 mins
-
502Professional Support Delivery10 mins
-
503Professional Appearance20 mins
-
504Professional Communications20 mins
-
505Difficult Situations15 mins
-
506Topic 20C Use Common Safety and Environmental Procedures4 mins
-
507Compliance with Regulations10 mins
-
508Electrical Safety15 mins
-
509Other Safety Hazard Mitigations10 mins
-
510Environmental Impacts10 mins
-
511Electrostatic Discharge Mitigation15 mins
-
512Building Power Issues and Mitigations10 mins
-
513Materials Handling and Responsible Disposal10 mins
-
514Next Steps: Become a CompTIA A+ Certified Professional!15 mins
-
515Lesson 20: Implementing Operational Procedures15 questions