Network problems can arise from a variety of sources outside your control. As a network professional, your users, your managers, and your colleagues will all look to you to identify and resolve those problems efficiently. To do that, you will need a strong fundamental understanding of the tools and processes involved in troubleshooting a network. Being able to resolve problems in these areas is a crucial skill for keeping your network running smoothly.
Troubleshooting requires a best practice approach to both problem- solving and customer/client communication. A troubleshooting model provides you with proven processes on which to base your techniques and approach.
As you study this lesson, answer the following questions:
