CompTIA A+ Core 1 & 2
CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
CompTIA A+ Core 1 & 2 (220-1101 and 220-1102)
Course description
Qualify yourself for a career in technical support of IT operations with the industry standard CompTIA A+ Certification. In this course, students will learn to troubleshoot, problem-solve, and understand issues ranging from networking and operating systems to mobile devices and security—all in easy-to-follow modules, videos, and hands-on labs.
Audience
Entry-level IT Professional with 6-12 months of hands-on experience desktop PCs, laptops, and mobile devices. The average CompTIA A+ candidate will have attempted in the past to replace a hardware component within a PC or mobile device; they should also understand how to navigate through Windows, access the Internet, and have (or be willing to learn) a basic knowledge of OS X and Linux features.
Prerequisites
- 6-12 months of hands-on experience in the lab or field
Course objectives
Upon successful completion of this course, students should be able to:
- Understand, install, and configure mobile devices
- Understand, install, and configure common networks and networking devices
- Understand, install, and configure hardware components according to customer specifications
- Understand, set up, and configure cloud and virtual applications
- Hardware and network troubleshooting
Learn more about how getting a CompTIA A+ certification can help your career.
Introduction
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1
Introduction to CompTIA A+Introduction to CompTIA A+
-
2
Mapping Course Content to CompTIA A+ Core 1 (Exam 220 - 11-1)Achieving CompTIA A+ certification requires candidates to pass Exams 220-1101
and 220-1102. This table describes where the exam objectives for Exam 220-1101
are covered in this course.
Lesson 1: Installing Motherboards and Connectors
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3
Lesson 1 Installing Motherboards and Connectors
Installing Motherboards and Connectors
-
4
Topic 1A Explain Cable Types and Connectors
Explain Cable Types and Connectors
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5
Personal Computers
Personal Computers
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6
Peripheral Devices
Peripheral Devices
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7
Universal Serial Bus Cables
Universal Serial Bus Cables
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8
HDMI and DisplayPort Video Cables
HDMI and DisplayPort Video Cables
-
9
Thunderbolt and Lightning Cables
Thunderbolt and Lightning Cables
-
10
SATA Hard Drive Cables
SATA Hard Drive Cables
-
11
Topic 1B Install and Configure Motherboards
Install and Configure Motherboards
-
12
Motherboard Functions
Motherboard Functions
-
13
Electrical Safety and ESD
Electrical Safety and ESD
-
14
Motherboard CPU and System Memory Connectors
Motherboard CPU and System Memory Connectors
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15
Motherboard Storage Connectors
Motherboard Storage Connectors
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16
Motherboard Adapter Connectors
Motherboard Adapter Connectors
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17
Motherboard Form Factors
Motherboard Form Factors
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18
Motherboard Headers and Power Connectors
Motherboard Headers and Power Connectors
-
19
Video Cards and Capture Cards
Video Cards and Capture Cards
-
20
Sound Cards
Sound Cards
-
21
Network Interface Cards
Network Interface Cards
-
22
Topic 1C Explain Legacy Cable Types
Explain Legacy Cable Types
-
23
DVI and VGA Video Cables
DVI and VGA Video Cables
-
24
Small Computer System Interface
Small Computer System Interface
-
25
Integrated Drive Electronics Interface
Itegrated Drive Electronics Interface
-
26
Serial Cables
Serial Cables
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27
Adapter Cables
Adapter Cables
-
28
Lesson 1: Installing Motherboards and Connectors
Lesson 2: Installing System Devices
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29
Lesson 2 Installing System Devices
Installing System Devices
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30
Topic 2A Install and Configure Power Supplies and Cooling
Install and Configure Power Supplies and Cooling
-
31
Power Supply Units
Power Supply Units
-
32
Wattage Rating
Wattage Rating
-
33
Power Supply Connectors
Power Supply Connectors
-
34
Fan Cooling Systems
Fan Cooling Systems
-
35
Liquid Cooling Systems
Liquid Cooling Systems
-
36
Topic 2B Select and Install Storage Devices
Select and Install Storage Devices
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37
Mass Storage Devices
Mass Storage Devices
-
38
Solid-State Drives
Solid-State Drives
-
39
Hard Disk Drives
Hard Disk Drives
-
40
Redundant Array of Independent Disks
Redundant Array of Independent Disks
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41
RAID 0 and RAID 1
RAID 0 and RAID 1
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42
RAID 5 and RAID 10
RAID 5 and RAID 10
-
43
Removable Storage Drives
Removable Storage Drives
-
44
Optical Drives
Optical Drives
-
45
Topic 2C Install and Configure System Memory
Install and Configure System Memory
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46
System RAM and Virtual Memory
System RAM and Virtual Memory
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47
RAM Types
RAM Types
-
48
Memory Modules
Memory Modules
-
49
Multi-channel System Memory
Multi-channel System Memory
-
50
ECC RAM
ECC RAM
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51
Topic 2D: Install and Configure CPUs
Introduction: Install and Configure CPUs
-
52
CPU Architecture
CPU Architecture
-
53
CPU Features
CPU Features
-
54
CPU Socket Types
CPU Socket Types
-
55
CPU Types and Motherboard Compatibility
CPU Types and Motherboard Compatibility
-
56
Lesson 2: Installing System Devices
Lesson 3 Troubleshooting PC Hardware
-
57
Introduction and Objectives
Introduction and Objectives
-
58
Topic 3A Apply Troubleshooting Methodology
Apply Troubleshooting Methodology
-
59
Best Practice Methodology
Best Practice Methodology
-
60
Identify the Problem
Identify the Problem
-
61
Establish and Test a Theory
Establish and Test a Theory
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62
Establish a New Theory or Escalate
Establish a New Theory or Escalate
-
63
Implement a Plan of Action
Implement a Plan of Action
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64
Verify and Document
Verify and Document
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65
Topic 3B Configure BIOS/UEFI
Configure BIOS/UEFI
-
66
BIOS and UEFI
BIOS and UEFI
-
67
Boot and Device Options
Boot and Device Options
-
68
Boot Passwords and Secure Boot
Boot Passwords and Secure Boot
-
69
Trusted Platform Modules
Trusted Platform Modules
-
70
Topic 3C Troubleshoot Power and Disk Issues
Troubleshoot Power and Disk Issues
-
71
Troubleshoot Power Issues
Troubleshoot Power Issues
-
72
Troubleshoot POST Issues
Troubleshoot POST Issues
-
73
Troubleshoot Boot Issues
Troubleshoot Boot Issues
-
74
Troubleshoot Drive Availability
Troubleshoot Drive Availability
-
75
Troubleshoot Drive Reliability and Performance
Troubleshoot Drive Reliability and Performance
-
76
Troubleshoot RAID Failure
Troubleshoot RAID Failure
-
77
Topic 3D Troubleshoot System and Display Issues
Troubleshoot System and Display Issues
-
78
Troubleshoot Component Issues
Troubleshoot Component Issues
-
79
Troubleshoot Performance Issues
Troubleshoot Performance Issues
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80
Troubleshoot Inaccurate System Date/Time
Troubleshoot Inaccurate System Date/Time
-
81
Troubleshoot Missing Video Issues
Troubleshoot Missing Video Issues
-
82
Troubleshoot Video Quality Issues
Troubleshoot Video Quality Issues
-
83
Lesson 3: Troubleshooting PC Hardware
Lesson 4 Comparing Local Networking Hardware
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84
Lesson 4 Comparing Local Networking Hardware
Introdiction and Objectives
-
85
Topic 4A Compare Network Types
Compare Network Types
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86
LANs and WANs
LANs and WANs
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87
SOHO and Enterprise Networks
SOHO and Enterprise Networks
-
88
Datacenters and Storage Area Networks
Datacenters and Storage Area Networks
-
89
Personal Area Networks
Personal Area Networks
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90
Topic 4B Compare Networking Hardware
Compare Networking Hardware
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91
Network Interface Cards
Network Interface Cards
-
92
Patch Panels
Patch Panels
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93
Patch Panel
-
94
Hubs
Hubs
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95
Switches
Switches
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96
Unmanaged and Managed Switches
Unmanaged and Managed Switches
-
97
Power over Ethernet
Power over Ethernet
-
98
Topic 4C Explain Network Cable Types
Explain Network Cable Types
-
99
Unshielded Twisted Pair
Unshielded Twisted Pair
-
100
Shielded Twisted Pair
Shielded Twisted Pair
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101
Cat Standards
Cat Standards
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102
Copper Cabling Connectors
Copper Cabling Connectors
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103
Copper Cabling Installation Tools
Copper Cabling Installation Tools
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104
Copper Cabling Test Tools
Copper Cabling Test Tools
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105
Network Taps
Network Taps
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106
Copper Cabling Installation Considerations
Copper Cabling Installation Considerations
-
107
Optical Cabling
Optical Cabling
-
108
Coaxial Cabling
Coaxial Cabling
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109
Topic 4D Compare Wireless Networking Types
Compare Wireless Networking Types
-
110
Access Points
Access Points
-
111
802.11a and the 5 GHz Frequency Band
802.11a and the 5 GHz Frequency Band
-
112
802.11b/g and the 2.4 GHz Frequency Band
802.11b/g and the 2.4 GHz Frequency Band
-
113
802.11n
802.11n
-
114
Wi-Fi 5 and Wi-Fi 6
Wi-Fi 5 and Wi-Fi 6
-
115
Wireless LAN Installation Considerations
Wireless LAN Installation Considerations
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116
Wi-Fi Analyzers
Wi-Fi Analyzers
-
117
Long-Range Fixed Wireless
Long-Range Fixed Wireless
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118
Bluetooth, RFID, and NFC
Bluetooth, RFID, and NFC
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119
Lesson 4: Comparing Local Networking Hardware
Lesson 5 Configuring Network Addressing and Internet Connections
-
120
Lesson 5 Configuring Network Addressing and Internet Connections
Configuring Network Addressing and Internet Connections
-
121
Topic 5A Compare Internet Connection Types
Compare Internet Connection Types
-
122
Internet Connection Types and Modems
Internet Connection Types and Modems
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123
Digital Subscriber Line Modems
Digital Subscriber Line Modems
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124
Cable Modems
Cable Modems
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125
Fiber to the Curb and Fiber to the Premises
Fiber to the Curb and Fiber to the Premises
-
126
Fixed Wireless Internet Access
Fixed Wireless Internet Access
-
127
Cellular Radio Internet Connections
Cellular Radio Internet Connections
-
128
Routers
Routers
-
129
Firewalls
Firewalls
-
130
Topic 5B Use Basic TCP/IP Concepts
Topic 5B Use Basic TCP/IP Concepts
-
131
TCP/IP
TCP/IP
-
132
IPv4 Addressing
IPv4 Addressing
-
133
Network Prefixes
Network Prefixes
-
134
IPv4 Forwarding
IPv4 Forwarding
-
135
Public and Private Addressing
Public and Private Addressing
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136
IPv4 Host Address Configuration
IPv4 Host Address Configuration
-
137
Static Versus Dynamic Host Address Configuration
Static Versus Dynamic Host Address Configuration
-
138
SOHO Router Configuration
SOHO Router Configuration
-
139
IPv6 Addressing
IPv6 Addressing
-
140
Topic 5C Compare Protocols and Ports
Compare Protocols and Ports
-
141
Protocols and Ports
Protocols and Ports
-
142
Transmission Control Protocol
Transmission Control Protocol
-
143
User Datagram Protocol
User Datagram Protocol
-
144
Well-Known Ports
Well-Known Ports
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145
Topic 5D Compare Network Configuration Concepts
Compare Network Configuration Concepts
-
146
Dynamic Host Configuration Protocol
Dynamic Host Configuration Protocol
-
147
Domain Name System
Domain Name System
-
148
DNS Queries
DNS Queries
-
149
DNS Record Types
DNS Record Types
-
150
DNS Spam Management Records
DNS Spam Management Records
-
151
Virtual LANs
Virtual LANs
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152
Virtual Private Networks
Virtual Private Networks
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153
Lesson 5: Configuring Network Addressing and Internet Connections
Lesson 6 Supporting Network Services
-
154
Lesson 6 Supporting Network Services
Supporting Network Services
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155
Topic 6A Summarize Services Provided by Networked Hosts
Summarize Services Provided by Networked Hosts
-
156
File/Print Servers
File/Print Servers
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157
Web Servers
Web Servers
-
158
Hypertext Transfer Protocol Secure
Hypertext Transfer Protocol Secure
-
159
Mail Servers
Mail Servers
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160
Mailbox Servers
Mailbox Servers
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161
Directory and Authentication Servers
Directory and Authentication Servers
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162
Remote Terminal Access Servers
Remote Terminal Access Servers
-
163
Network Monitoring Servers
Network Monitoring Servers
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164
Topic 6B Compare Internet and Embedded Appliances
Compare Internet and Embedded Appliances
-
165
Proxy Servers
Proxy Servers
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166
Spam Gateways and Unified Threat Management
Spam Gateways and Unified Threat Management
-
167
Load Balancers
Load Balancers
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168
Legacy Systems
Legacy Systems
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169
Embedded Systems and SCADA
Embedded Systems and SCADA
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170
Internet of Things Devices
Internet of Things Devices
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171
Topic 6C Troubleshoot Networks
Topic 6C Troubleshoot Networks
-
172
Troubleshoot Wired Connectivity
Troubleshoot Wired Connectivity
-
173
Troubleshoot Network Speed Issues
Troubleshoot Network Speed Issues
-
174
Troubleshoot Wireless Issues
Troubleshoot Wireless Issues
-
175
Troubleshoot VoIP Issues
Troubleshoot VoIP Issues
-
176
Troubleshoot Limited Connectivity
Troubleshoot Limited Connectivity
-
177
Lesson 6: Supporting Network Services
Lesson 7 Summarizing Virtualization and Cloud Concepts
-
178
Lesson 7 Summarizing Virtualization and Cloud Concepts
Summarizing Virtualization and Cloud Concepts
-
179
Topic 7A Summarize Client-Side Virtualization
Summarize Client-Side Virtualization
-
180
Hypervisors
Hypervisors
-
181
Uses for Virtualization
Uses for Virtualization
-
182
Virtualization Resource Requirements
Virtualization Resource Requirements
-
183
Virtualization Security Requirements
Virtualization Security Requirements
-
184
Topic 7B Summarize Cloud Concepts
Summarize Cloud Concepts
-
185
Cloud Characteristics
Cloud Characteristics
-
186
Common Cloud Deployment Models
Common Cloud Deployment Models
-
187
Common Cloud Service Models
Common Cloud Service Models
-
188
Desktop Virtualization
Desktop Virtualization
-
189
Cloud File Storage
Cloud File Storage
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190
Software-Defined Networking
Software-Defined Networking
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191
Lesson 7: Summarizing Virtualization and Cloud Concepts
Lesson 8 Supporting Mobile Devices
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192
Lesson 8 Supporting Mobile Devices
Introduction and Objective
-
193
Topic 8A Set Up Mobile Devices and Peripherals
Set Up Mobile Devices and Peripherals
-
194
Mobile Display Types
Mobile Display Types
-
195
Mobile Display Components
Mobile Display Components
-
196
Mobile Device Accessories
Mobile Device Accessories
-
197
Wi-Fi Networking
Wi-Fi Networking
-
198
Cellular Data Networking
Cellular Data Networking
-
199
Mobile Hotspots and Tethering
Mobile Hotspots and Tethering
-
200
Mobile Device Wired Connection Methods
Mobile Device Wired Connection Methods
-
201
Bluetooth Wireless Connections
Bluetooth Wireless Connections
-
202
Near-Field Communication Wireless Connections
Near-Field Communication Wireless Connections
-
203
Port Replicators and Docking Stations
Port Replicators and Docking Stations
-
204
Topic 8B Configure Mobile Device Apps
Configure Mobile Device Apps
-
205
Mobile Apps
Mobile Apps
-
206
Account Setup
Account Setup
-
207
Types of Data to Synchronize
Types of Data to Synchronize
-
208
Email Configuration Options
Email Configuration Options
-
209
Synchronization Methods
Synchronization Methods
-
210
Enterprise Mobility Management
Enterprise Mobility Management
-
211
Two-factor Authentication
Two-factor Authentication
-
212
Location Services
Location Services
-
213
Topic 8C Install and Configure Laptop Hardware
Install and Configure Laptop Hardware
-
214
Laptop Disassembly Processes
Laptop Disassembly Processes
-
215
Battery Replacement
Battery Replacement
-
216
RAM and Adapter Replacement
RAM and Adapter Replacement
-
217
Disk Upgrades and Replacement
Disk Upgrades and Replacement
-
218
Keyboard and Security Component Replacement
Keyboard and Security Component Replacement
-
219
Topic 8D Troubleshoot Mobile Device Issues
Troubleshoot Mobile Device Issues
-
220
Power and Battery Issues
Power and Battery Issues
-
221
Hardware Failure Issues
Hardware Failure Issues
-
222
Screen and Calibration Issues
Screen and Calibration Issues
-
223
Connectivity Issues
Connectivity Issues
-
224
Malware Issues
Malware Issues
-
225
Lesson 8: Supporting Mobile Devices
Lesson 9 Supporting Print Devices
-
226
Lesson 9 Supporting Print Devices
Introduction and Objectives
-
227
Topic 9A Deploy Printer and Multifunction Devices
Deploy Printer and Multifunction Devices
-
228
Printer Unboxing and Setup Location
Printer Unboxing and Setup Location
-
229
Print Device Connectivity
Print Device Connectivity
-
230
Printer Drivers and Page Description Languages
Printer Drivers and Page Description Languages
-
231
Printer Properties
Printer Properties
-
232
Printing Preferences
Printing Preferences
-
233
Printer Sharing
Printer Sharing
-
234
Printer Security
Printer Security
-
235
Scanner Configuration
Scanner Configuration
-
236
Topic 9B Replace Print Device Consumables
Replace Print Device Consumables
-
237
Laser Printer Imaging Process
Laser Printer Imaging Process
-
238
Laser Printer Maintenance
Laser Printer Maintenance
-
239
Inkjet Printer Imaging Process
Inkjet Printer Imaging Process
-
240
Inkjet Printer Maintenance
Inkjet Printer Maintenance
-
241
Thermal Printer Maintenance
Thermal Printer Maintenance
-
242
Impact Printer Maintenance
Impact Printer Maintenance
-
243
3-D Printer Maintenance
3-D Printer Maintenance
-
244
Topic 9C Troubleshoot Print Device Issues
Troubleshoot Print Device Issues
-
245
Printer Connectivity Issues
Printer Connectivity Issues
-
246
Print Feed Issues
Print Feed Issues
-
247
Print Quality Issues
Print Quality Issues
-
248
Finishing Issues
Finishing Issues
-
249
Print Job Issues
Print Job Issues
-
250
Lesson 9: Supporting Print Devices
Lesson 10 Configuring Windows
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251
Lesson 10 Configuring Windows
Introduction and Objectives
-
252
Topic 10A Configure Windows User Settings
Configure Windows User Settings
-
253
Windows Interfaces
Windows Interfaces
-
254
Windows Settings and Control Panel
Windows Settings and Control Panel
-
255
Accounts Settings
Accounts Settings
-
256
Privacy Settings
Privacy Settings
-
257
Desktop Settings
Desktop Settings
-
258
Ease of Access Settings
Ease of Access Settings
-
259
File Explorer
File Explorer
-
260
File Explorer Options and Indexing Options
File Explorer Options and Indexing Options
-
261
Topic 10B Configure Windows System Settings
Topic 10B Configure Windows System Settings
-
262
System Settings
System Settings
-
263
Update and Security Settings
Update and Security Settings
-
264
Device Settings
Device Settings
-
265
Display and Sound Settings
Display and Sound Settings
-
266
Power Options
Power Options
-
267
Apps, Programs, and Features
Apps, Programs, and Features
-
268
Apps Settings
Apps Settings
-
269
Network Settings
Network Settings
-
270
Administrative Tools
Administrative Tools
-
271
Management Shortcuts
Management Shortcuts
-
272
Lesson 10: Configuring Windows
Lesson 11 Managing Windows
-
273
Lesson 11 Managing Windows
Introduction and Objectives
-
274
Topic 11A Use Management Consoles
Use Management Consoles
-
275
Device Manager
Device Manager
-
276
Disk Management Console
Disk Management Console
-
277
Disk Maintenance Tools
Disk Maintenance Tools
-
278
Task Scheduler
Task Scheduler
-
279
Local Users and Groups Console
Local Users and Groups Console
-
280
Certificate Manager
Certificate Manager
-
281
Group Policy Editor
Group Policy Editor
-
282
Registry Editor
Registry Editor
-
283
Custom Microsoft Management Consoles
Custom Microsoft Management Consoles
-
284
Topic 11B Use Performance and Troubleshooting Tools
Use Performance and Troubleshooting Tools
-
285
System Information
System Information
-
286
Event Viewer
Event Viewer
-
287
Task Manager Process Monitoring
Task Manager Process Monitoring
-
288
Task Manager Performance Monitoring
Task Manager Performance Monitoring
-
289
Task Manager User Monitoring
Task Manager User Monitoring
-
290
Startup Processes and Services Console
Startup Processes and Services Console
-
291
Resource Monitor and Performance Monitor
Resource Monitor and Performance Monitor
-
292
Performance Counters
Performance Counters
-
293
System Configuration Utility
System Configuration Utility
-
294
Topic 11C Use Command-line Tools
Topic 11C Use Command-line Tools
-
295
Command Prompt
Command Prompt
-
296
Navigation Commands
Navigation Commands
-
297
File Management Commands
File Management Commands
-
298
Disk Management Commands
Disk Management Commands
-
299
System Management Commands
System Management Commands
-
300
Lesson 11: Managing Windows
Lesson 12 Identifying OS Types and Features
-
301
Lesson 12 Identifying OS Types and Features
Introduction and Objectives
-
302
Topic 12A Explain OS Types
-
303
Windows and macOS
Windows and macOS
-
304
UNIX, Linux, and Chrome OS
UNIX, Linux, and Chrome OS
-
305
iOS and Android
iOS and Android
-
306
Windows File System Types
Windows File System Types
-
307
Linux and macOS File System Types
Linux and macOS File System Types
-
308
OS Compatibility Issues
OS Compatibility Issues
-
309
Vendor Life-cycle Limitations
Vendor Life-cycle Limitations
-
310
Topic 12B Compare Windows Editions
Compare Windows Editions
-
311
Windows Versions
Windows Versions
-
312
Windows Home Edition
Windows Home Edition
-
313
Work and Education Features
Work and Education Features
-
314
Windows Pro and Enterprise Editions
Windows Pro and Enterprise Editions
-
315
Windows Upgrade Paths and Feature Updates
Windows Upgrade Paths and Feature Updates
-
316
Lesson 12: Identifying OS Types and Features
Lesson 13 Supporting Windows
-
317
Lesson 13 Supporting Windows
Introduction and Objectives
-
318
Topic 13A Perform OS Installations and Upgrades
Perform OS Installations and Upgrades
-
319
Installation and Upgrade Considerations
Installation and Upgrade Considerations
-
320
Unattended Installations
Unattended Installations
-
321
Boot Devices
Boot Devices
-
322
Disk Configuration
Disk Configuration
-
323
Repair Installation
Repair Installation
-
324
Topic 13B Install and Configure Applications
Install and Configure Applications
-
325
System Requirements for Applications
System Requirements for Applications
-
326
OS Requirements for Applications
OS Requirements for Applications
-
327
Distribution Methods
Distribution Methods
-
328
Other Considerations
Other Considerations
-
329
Topic 13C Troubleshoot Windows OS Problems
Troubleshoot Windows OS Problems
-
330
Boot Process
Boot Process
-
331
Boot Recovery Tools
Boot Recovery Tools
-
332
System Restore
System Restore
-
333
Update and Driver Roll Back
Update and Driver Roll Back
-
334
System Repair, Reinstall, and Reimage
System Repair, Reinstall, and Reimage
-
335
Troubleshoot Boot Issues
Troubleshoot Boot Issues
-
336
Troubleshoot Profile Issues
Troubleshoot Profile Issues
-
337
Troubleshoot Performance Issues
Troubleshoot Performance Issues
-
338
Troubleshoot System Fault Issues
Troubleshoot System Fault Issues
-
339
Troubleshoot Application and Service Fault Issues
Troubleshoot Application and Service Fault Issues
-
340
Lesson 13: Supporting Windows
Lesson 14 Managing Windows Networking
-
341
Lesson 14 Managing Windows Networking
Introduction and Objectives
-
342
Topic 14A Manage Windows Networking
Manage Windows Networking
-
343
Windows Network Connection Types
Windows Network Connection Types
-
344
IP Addressing Schemes
IP Addressing Schemes
-
345
Windows Client Configuration
Windows Client Configuration
-
346
Network Location
Network Location
-
347
Windows Defender Firewall Configuration
Windows Defender Firewall Configuration
-
348
VPN and WWAN Connection Types
VPN and WWAN Connection Types
-
349
Proxy Settings
Proxy Settings
-
350
Topic 14B Troubleshoot Windows Networking
Troubleshoot Windows Networking
-
351
Troubleshoot IP Configuration
Troubleshoot IP Configuration
-
352
Troubleshoot Local Network Connectivity
Troubleshoot Local Network Connectivity
-
353
Troubleshoot Remote Network Connectivity
Troubleshoot Remote Network Connectivity
-
354
Troubleshoot Name Resolution
Troubleshoot Name Resolution
-
355
Troubleshoot Network Ports
Troubleshoot Network Ports
-
356
Topic 14C Configure Windows Security Settings
Configure Windows Security Settings
-
357
Logical Security Controls
Logical Security Controls
-
358
User and Group Accounts
User and Group Accounts
-
359
User Account Control
User Account Control
-
360
Authentication Methods
Authentication Methods
-
361
Windows Login Options
Windows Login Options
-
362
Windows Domains and Active Directory
Windows Domains and Active Directory
-
363
Group Policy and Login Scripts
Group Policy and Login Scripts
-
364
Mobile Device Management
Mobile Device Management
-
365
Topic 14D Manage Windows Shares
Manage Windows Shares
-
366
Workgroup Setup
Workgroup Setup
-
367
File Share Configuration
File Share Configuration
-
368
Network Browsing and Mapping Drives
Network Browsing and Mapping Drives
-
369
Printer Sharing
Printer Sharing
-
370
NTFS versus Share Permissions
NTFS versus Share Permissions
-
371
Permissions Inheritance
Permissions Inheritance
-
372
Domain Setup
Domain Setup
-
373
Home Folders
Home Folders
-
374
Roaming Profiles and Folder Redirection
Roaming Profiles and Folder Redirection
-
375
Lesson 14: Managing Windows Networking
Lesson 15 Managing Linux and macOS
-
376
Lesson 15 Managing Linux and macOS
Introduction and Objectives
-
377
Topic 15A Identify Features of Linux
Identify Features of Linux
-
378
Shells, Terminals, and Consoles
Shells, Terminals, and Consoles
-
379
Command Interface
Command Interface
-
380
Navigation Commands
Navigation Commands
-
381
Search Commands
Search Commands
-
382
File Management Commands
File Management Commands
-
383
User Account Management
User Account Management
-
384
File Permissions Commands
File Permissions Commands
-
385
Package Management Commands
Package Management Commands
-
386
Network Management Commands
Network Management Commands
-
387
Backup and Scheduling Commands
Backup and Scheduling Commands
-
388
Topic 15B Identify Features of macOS
Identify Features of macOS
-
389
Interface Features
Interface Features
-
390
System Preferences
System Preferences
-
391
Security and User Management
Security and User Management
-
392
Finder and iCloud
Finder and iCloud
-
393
App Installation and Management
App Installation and Management
-
394
OS and App Updates
OS and App Updates
-
395
Network and Device Settings
Network and Device Settings
-
396
Time Machine Backup
Time Machine Backup
-
397
Troubleshoot Crashes and Boot Issues
Troubleshoot Crashes and Boot Issues
-
398
Lesson 15: Managing Linux and macOS
Lesson 16 Configuring SOHO Network Security
-
399
Lesson 16 Configuring SOHO Network Security
Introduction and Objectives
-
400
Topic 16A Explain Attacks, Threats, and Vulnerabilities
Explain Attacks, Threats, and Vulnerabilities
-
401
Information Security
Information Security
-
402
Vulnerabilities
Vulnerabilities
-
403
Social Engineering
Social Engineering
-
404
Phishing and Evil Twins
Phishing and Evil Twins
-
405
Threat Types
Threat Types
-
406
Password Attacks
Password Attacks
-
407
Cross-site Scripting Attacks
Cross-site Scripting Attacks
-
408
SQL Injection Attacks
SQL Injection Attacks
-
409
Hashing and Encryption Concepts
Hashing and Encryption Concepts
-
410
Digital Signatures and Key Exchange
Digital Signatures and Key Exchange
-
411
Topic 16B Compare Wireless Security Protocols
Compare Wireless Security Protocols
-
412
Wi-Fi Protected Access
Wi-Fi Protected Access
-
413
Wi-Fi Authentication Methods
Wi-Fi Authentication Methods
-
414
Enterprise Authentication Protocols
Enterprise Authentication Protocols
-
415
Lesson 16: Configuring SOHO Network Security
Lesson 17 Managing Security Settings
-
416
Lesson 17 Managing Security Settings
-
417
Topic 17A Configure Workstation Security
-
418
Password Best Practices
-
419
End User Best Practices
-
420
Account Management
-
421
Account Policies
-
422
Execution Control
-
423
Windows Defender Antivirus
-
424
Windows Defender Firewall
-
425
Encrypting File System
-
426
Windows BitLocker and BitLocker To Go
-
427
Topic 17B Configure Browser Security
-
428
Browser Selection and Installation
-
429
Browser Extensions and Plug-ins
-
430
Browser Settings
-
431
Secure Connections and Valid Certificates
-
432
Browser Privacy Settings
-
433
Topic 17C Troubleshoot Workstation Security Issues
-
434
Malware Vectors
-
435
Malware Payloads
-
436
Ransomware and Cryptominers
-
437
Troubleshoot Desktop Symptoms
-
438
Troubleshoot Browser Symptoms
-
439
Best Practices for Malware Removal
-
440
Infected Systems Quarantine
-
441
Malware Removal Tools and Methods
-
442
Malware Infection Prevention
-
443
Lesson 17: Managing Security Settings
Lesson 18 Supporting Mobile Software
-
444
Lesson 18 Supporting Mobile Software
-
445
Topic 18A Configure Mobile OS Security
-
446
Screen Locks
-
447
Mobile Security Software
-
448
Enterprise Mobility Management
-
449
Mobile Data Security
-
450
Locator Apps and Remote Wipe
-
451
Internet of Things Security
-
452
Topic 18B Troubleshoot Mobile OS and App Software
-
453
Mobile Device Troubleshooting Tools
-
454
Troubleshoot Device and OS Issues
-
455
Troubleshoot App Issues
-
456
Troubleshoot Connectivity Issues
-
457
Topic 18C Troubleshoot Mobile OS and App Security
-
458
Root Access Security Concerns
-
459
Mobile App Source Security Concerns
-
460
Mobile Security Symptoms
-
461
Lesson 18: Supporting Mobile Software
Lesson 19 Using Support and Scripting Tools
-
462
Lesson 19 Using Support and Scripting Tools
-
463
Topic 19A Use Remote Access Technologies
-
464
Remote Desktop Tools
-
465
RDP Server and Security Settings
-
466
Microsoft Remote Assistance
-
467
Secure Shell
-
468
Desktop Management and Remote Monitoring Tools
-
469
Other Remote Access Tools
-
470
Topic 19B Implement Backup and Recovery
-
471
Backup Operations
-
472
Backup Methods
-
473
Backup Media Requirements
-
474
Backup Testing and Recovery Best Practices
-
475
Topic 19C Explain Data Handling Best Practices
-
476
Regulated Data Classification
-
477
Prohibited Content and Licensing Issues
-
478
Incident Response
-
479
Data Integrity and Preservation
-
480
Data Destruction Methods
-
481
Disposal and Recycling Outsourcing Concepts
-
482
Topic 19D Identify Basics of Scripting
-
483
Shell Scripts
-
484
Basic Script Constructs
-
485
Windows Scripts
-
486
JavaScript and Python
-
487
Use Cases for Scripting
-
488
Scripting Best Practices and Considerations
-
489
Lesson 19: Using Support and Scripting Tools
Lesson 20 Implementing Operational Procedures
-
490
Lesson 20 Implementing Operational Procedures
-
491
Topic 20A Implement Best Practice Documentation
-
492
Standard Operating Procedure
-
493
Ticketing Systems
-
494
Ticket Management
-
495
Asset Identification and Inventory
-
496
Asset Documentation
-
497
Change Management Concepts
-
498
Change Approval
-
499
Policy Documentation
-
500
Topic 20B Use Proper Communication Techniques
-
501
Professional Support Processes
-
502
Professional Support Delivery
-
503
Professional Appearance
-
504
Professional Communications
-
505
Difficult Situations
-
506
Topic 20C Use Common Safety and Environmental Procedures
-
507
Compliance with Regulations
-
508
Electrical Safety
-
509
Other Safety Hazard Mitigations
-
510
Environmental Impacts
-
511
Electrostatic Discharge Mitigation
-
512
Building Power Issues and Mitigations
-
513
Materials Handling and Responsible Disposal
-
514
Next Steps: Become a CompTIA A+ Certified Professional!
-
515
Lesson 20: Implementing Operational Procedures
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